Full payment of the Program Charges is made within Two (2) Days of the Registration and in any case before the program start date.
Candidate must have an explicit acknowledgement by a ProThoughts employee, via Email.
Cheque should be made in favor of “ProThoughts Solutions LLP” payable at Mumbai.
In case, you have chosen to pay by Cheque – Your Seat would be confirmed only upon successful realization of the Cheque i.e. when your Cheque/ OR ANY OTHER PAYMENT is cleared and we receive your funds in our account. If a Cheque is returned for insufficient funds, we will allow Two (2) Business days for you to make full payment.
An additional fee of INR 500/- will be charged for each returned Cheque.
Lack of payment for any reason whatsoever may result in collection proceedings and we reserve the right to notify about Course Transcript or Certificate has been suspended due to non-payment. The Program Charges cover the registration/participation charges, and all other Program Deliverables in addition to snacks/lunch during Four (4)/ Nine (9) Days OR depending on the days of the Training Program.
Contact hours/PDU's certificate will issued once we receive the full payment.
**Access to the online training study materials for the course you have opted for will be given through our Prothoughts learning portal. The course materials to which you are opted for on the portal will be provided in view only mode and you cannot download it (only required document will be given access to download); as per the company policy.
This will include registrant application to any of ProThoughts scheduled public classes, and where the registrant has already paid for the class. The below T&C would not apply to registrants signing up by way of a Purchase Order. All cancellations and reschedules must be notified over email.
CANCELLATIONS / RESCHEDULES DONE BY CANDIDATE
Cancellations received within 24 hours of registration would be offered a full refund after deduction of payment gateway fee.
Cancellations received less than 10 days to the training would not be offered a refund. As a courtesy, we could allow you to apply 50% of your payment towards a future training program within one year of the cancellation date.
Cancellations 1-3 days prior to class and no-shows would not be offered a refund and the amount would not be credited to a future training.
Cancellation of program for which the candidate has paid the fees will result in forfeiture of the entire course fee.
If a candidate cannot attend a booked course or examination, it is the candidate’s responsibility to inform ProThoughts by email as soon as possible
Reschedules request received 7 days prior to the class date, no reschedule charge will be levied. he/she would be credited to a future training date.
Reschedules request received less than 2 days, there will be a rescheduling fee of INR 4000 levied and remaining amount (in case full amount paid) would be credited to a future training.
Cancellation of postponed program will result in forfeiture of the entire course fee.
CANCELLATIONS / RESCHEDULES BY INSTITUTE
ProThoughts reserves the right to cancel or reschedule a class at any time, any particular program due to inclement weather, instructor illness, insufficient enrollment or other unforeseen circumstances.
Having said that, we understand & appreciate your commitment to Certification Exam and as such, we will make all reasonable efforts to reschedule a cancelled program or make alternate arrangements to provide you with training.
You have the option to re-schedule the program or enroll for similar program available at another time or choose to obtain a full refund
All refunds are processed in Fifteen (15) business days from the scheduled program end date.
100% Pass – Money Back Guarantee Terms
If you are not able to CLEAR the Certification Examination on your First Attempt we will: -
a) PAYBACK your Training Fees (Study Material & other Administrative Charges will be deducted)
b) Analyze your Exam Results
c) Provide Web-based/Phone based coaching for Certification Examination
3. You have to attempt all the Online Mock Exams provided and get it reviewed by ProThoughts team prior to appearing for the main Certification Exam.
This will include registrant application to any of our listed e-learning programs. All cancellations must be notified over email.
A) CANCELLATIONS BY CUSTOMER
Refunds may or may not incur a 5% deduction due to bank charges applicable during the refund process.
a.In case of any on demand hard copy of the material by any candidate, the courier charges to deliver will be levied on the candidate itself.
b. Contact Hour Certificate will be On-Hold/Will not be issued till you complete the Scheduled Training Program.
For any question or concerns about this policy, please e-mail ProThoughts on firstname.lastname@example.org or contact on +91 84229 07604